Terms and Conditions

Terms and Conditions Policy for SL Express (Sable Logistics Ltd)

Effective Date: 8th June 2023

Welcome to http://www.SLEXPRESS.co.nz! These Terms and Conditions govern your use of our courier services and outline important information regarding your rights and responsibilities as a customer. Please read this policy carefully before using our services. By using our services, you agree to be bound by these Terms and Conditions.

1. Service Description http://www.SLEXPRESS.co.nz provides reliable and efficient courier services for the delivery of packages, documents, and other goods. Our services include pickup, transportation, and delivery of items according to the terms specified by the customer.
2. Customer Responsibilities: a. Accurate Information: You are responsible for providing accurate and complete information regarding the pickup and delivery addresses, recipient details, package dimensions, weight, and any special handling instructions. b. Packaging: It is your responsibility to ensure that your packages are securely and appropriately packaged to withstand normal handling during transportation. c. Prohibited Items: You must not use our services to transport prohibited items, including hazardous materials, illegal substances, weapons, live animals, fragile items without proper packaging, or any item that violates New Zealand law. d. Access and Security: You must ensure that our couriers have safe and reasonable access to pickup and delivery locations. If access is restricted, alternative arrangements should be made. In that case, person who is receiving order is solely responsible to rearrange delivery.
3. Service Limitations a. Delivery Times: While we strive to meet estimated delivery times, they are not guaranteed. Factors such as weather conditions, traffic, customs delays, or unforeseen circumstances may affect delivery schedules. b. Delivery Attempts: We will make reasonable attempts to deliver the package to the recipient. If unsuccessful, we may try again, leave a notice, or contact you for further instructions. Additional charges may apply for redelivery attempts. c. Remote Locations: Delivery to remote or inaccessible areas may be subject to limitations or additional charges. Please contact our customer service for specific details. d. Signature Requirement: By default, we require a signature upon delivery. However, you may provide specific instructions to waive the signature requirement at your own risk.
4. Pricing and Payment a. Pricing: Our pricing is determined based on factors such as package dimensions, weight, destination, delivery speed, and any additional services requested. Please refer to our website or contact our customer service for detailed pricing information. b. Additional Charges: Additional charges may apply for services such as special handling, insurance, customs duties, redelivery attempts, or changes to the original order. c. Payment: Payment for our services is due at the time of booking. We accept various payment methods as specified on our website.
5. Liability and Insurance a. Limited Liability: Our liability for any loss, damage, or delay of your packages is limited to the lesser of the declared value of the package or the actual loss incurred, except in cases of gross negligence or willful misconduct on our part. b. Insurance: We offer insurance options for additional coverage of your packages. Insurance coverage, if selected, is subject to the terms and conditions of the insurance policy. c. Claims: In the event of loss, damage, or delay, you must notify us promptly and submit a claim within the specified time frame. Claims will be processed according to our claim resolution procedures.
6. Termination We reserve the right to terminate or suspend our services to any customer at any time for any reason, including violation of these Terms and Conditions or engaging in fraudulent or unlawful activities.
7. Privacy and Data Protection We respect your privacy and handle your personal information in accordance with our Privacy Policy. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
8. Modifications to Terms and Conditions We may update or modify these Terms and Conditions from time to time.
   1. Any changes will be effective upon posting the revised policy on our website. It is your responsibility to review the Terms and Conditions periodically.
   2. Governing Law and Jurisdiction These Terms and Conditions shall be governed by and construed in accordance with the laws of New Zealand jurisdictions. Any disputes arising out of or relating to these Terms and Conditions shall be resolved exclusively in the courts of New Zealand jurisdictions.

   If you have any questions or concerns regarding these Terms and Conditions, please contact our customer service for assistance.

   Thank you for choosing http://www.SLEXPRESS.co.nz as your courier service provider.

1. Data Sharing & Privacy Commitment

   Sable Logistics Ltd is proud to partner with NZ Freight Masters Ltd, which operates under the InXpress franchise to extend our national and international logistics capabilities. This partnership enables us to offer a wider range of courier and freight services while maintaining the same high standards of customer care and data security.

   In the course of providing logistics, warehousing, or freight management solutions, client data may be shared securely between Sable Logistics Ltd and NZ Freight Masters Ltd (trading as InXpress). This data is shared solely for the purpose of fulfilling service requirements, such as booking shipments, generating labels, customs compliance, tracking, or billing.

   We assure you that:

   • All shared data is handled in accordance with New Zealand’s Privacy Act 2020 and any applicable international privacy regulations.

   • No client data will ever be sold, misused, or shared with third parties unrelated to service delivery.

   • Both Sable Logistics Ltd and NZ Freight Masters Ltd have strict internal data handling protocols and encryption measures to safeguard all personal and business information.

   • Customers may request full access to their shared data or request data deletion at any time, subject to legal retention requirements.

   By using our services, you acknowledge and consent to the secure exchange of information between our logistics partners only for the purpose of delivering the services you have requested.

   If you have any questions about how your data is used or need further clarification, please contact at customercare@slexpress.co.nz.

1. REFUND POLICY: Click here